SMS Messaging - Proof of Consumer Consent
Linn Cleaners | BANT Enterprises LLC | 2100 S. 15th Street, Philadelphia, PA 19145
Prepared for: Twilio A2P 10DLC Campaign Registration
Date: July 2026
1. Overview
Linn Cleaners collects express written consent from customers prior to sending any SMS or MMS messages. Consent is captured at the point of sale through a customer-facing screen presented at check-in. No messages are sent until consent is affirmatively recorded in our point-of-sale system.
SMS/text messaging opt-in data and consent will not be shared with, sold to, or purchased by any third party or affiliate for marketing or promotional purposes at any time.
2. Opt-In Consent Collection Method
Customers are automatically defaulted to an opt-out on all text messaging communication. Customers are only able to opt-in by using our in-store POS to update their communication/messaging information. Consent is obtained in-store via a customer-facing display screen integrated into the Linn Cleaners point-of-sale system. We intend to send three distinct types of messages to our customers and we ask them to Opt-In for each of the below types of messages:
Receipts.
Order Status Updates/Delivery Notifications (letting customer know when their items are ready for pick-up or a delivery has been made)
Promotions & Special Offers
At the time of order intake, the following information is presented to the customer:
On-Screen Disclosure Screenshots Below of example customer.
Customer confirms their contact information and is automatically defaulted to “No” for text message preferences.
Customer has to affirmatively select the “Yes” toggle to be opted-in to messaging for each of the three distinct communication types..
After the opt-in questions, the POS system automatically records the customers consent and that is used to determine whether to send or not send messages to the customer by message type and is directly controlled the POS system. Below is a screenshot of our customer contact card indicating that our example customer, Jane Smith, has opted-in for Receipt and Order Status Updates, but has decided to continue to stay opted-out of Promotions & Special Offers.
3. Message Types
Linn Cleaners sends the following categories of SMS messages to consenting customers:
Receipts:
Provided to customers when dropping off items for services or when picking up and paying for those items.
Order Status Updates:
Notifies a customer when their order is ready for pick up.
Delivery notifications - notifies the customer when their order is out for delivery or when a new delivery pick-up is scheduled.
Promotions & Special Offers: Sent periodically with offers, reminders, or seasonal promotions
4. Sample Messages
Receipt:
"Hi [First Name], please see this link to view your receipt for your recent transaction at Linn Cleaners [web url]. Reply STOP to opt out."
Order Confirmation:
"Hi [First Name], we've received your order at Linn Cleaners! Ticket #[XXXX]. Estimated ready date: [Date]. Reply STOP to opt out."
Order Ready:
"Good news! Your order at Linn Cleaners (Ticket #[XXXX]) is ready for pickup. We're open Mon–Sat 7am–7pm. Reply STOP to opt out."
Promotional:
"Linn Cleaners: 20% off your next order this week only! Mention this text at drop-off. Reply STOP to unsubscribe. Msg&Data rates may apply."
5. Opt-Out Handling
Customers may opt out of SMS messages at any time by replying STOP to any message. Upon receipt of a STOP reply:
• Twilio automatically processes the opt-out and suppresses future messages to that number
• The customer's consent status in the Linn Cleaners POS system is updated to reflect the opt-out
• No further messages are sent except a single opt-out confirmation message as required by CTIA guidelines
Customers may also opt out in person at either store location, and staff will update their record in the POS system accordingly.
6. HELP Keyword Handling
Customers may text HELP at any time to receive assistance. Upon receipt of a HELP message, the following response will be sent automatically:
"Linn Cleaners: For help, contact us at 215-334-3999 or info@linncleaners.com. Reply STOP to unsubscribe. Msg & data rates may apply."
7. Data Retention
Customer consent records — including the date and method of consent, the phone number provided, and the message type(s) consented to — are stored in the Linn Cleaners POS database and retained for a minimum of five (5) years. Records are available for audit upon request.
8. Privacy Policy & Terms of Service
Our full Privacy Policy, including our SMS data handling practices, is available at: https://www.linncleaners.com/privacy
Our Terms of Service are available at: https://www.linncleaners.com/terms
9. Business Information
Legal Business Name: BANT Enterprises LLC
DBA: Linn Cleaners
Business Address: 2100 S. 15th Street, Philadelphia, PA 19145
Website: https://www.linncleaners.com
Phone: 215-334-3999
Email: info@linncleaners.com
Industry: Dry Cleaning & Laundry Services